Let's support you!

You find here the most helpful tips to troubleshoot your use of Publiwide applications. Whether you are using the WEBreader or the iPad Reader, browse through the suitable section to find some answers to your questions.

We invite you to contact us by using the form at the bottom of this page.

iPad Reader App FAQs

How do I install Publiwide Reader for my iPad?

You can install the application by downloading it to your iPad from the App Store. Alternatively you can download Publiwide Reader to your computer through iTunes. From there you will click the "Sync" button next time your iPad is connected to your computer

Do I need to purchase the Publiwide Reader?

No, the application is free. Once the application is installed you can purchase the enhanced textbooks and ebooks that are marketed by the publishers we are teaming up with.

Why do I need to create an account in the application?

As you read and navigate through the books you can highlight and annotate your content. All the information will be synchronised with your account in a database. The account will enable you to manage all the notes and highlights across many books you have purchased.

What to do if I need support?

Send your enquiries to support[at]publiwide.com or fill in the contact form below.

My application crashes when I open the table of content. Do I have an issue with the OS version of my iPad?

Yes you should update your iPad OS to the latest version possible

Why are there so few titles in the Publiwide Store?

We have developed the whole solution to help textbooks publishers to distribute enhanced textbooks to their customers. We don't aim at becoming an enhanced textbook retailer.

What to do if I want to publish a book for the Publiwide Reader?

Get in touch with us and we will assess together the level of interactivity, the design and the requirements to publish it.

Web Reader FAQs

What browser should I use to read EPUB 3 eBook?

EPUB3 is supposed to be compatible with any internet browsers. Yet we would strongly recommend to install and use Chrome browser or Mozilla Firefox. Both applications provide the best reading experience.

Contact form

Fill in the form below by describing the nature of your enquiry. We will get back to you within 24 hours.